Welcome to Ursula Travel Hub! We’re committed to delivering your Camping Gear, Fishing Gear, and Hiking Gear quickly and safely, no matter where you are in the world. Please review our Shipping Policy before placing an order.
1. Where We Ship
🌍 Worldwide Shipping
We proudly offer shipping to most countries around the world. If you are unsure whether we ship to your location, please contact us at [email protected].
2. Shipping Methods and Delivery Time
🚚 Delivery Times
- Processing Time: Orders are typically processed within 1-3 business days after confirmation.
- Shipping Time:
- Domestic Orders: Estimated delivery time is 5-10 business days after dispatch.
- International Orders: Estimated delivery time is 10-20 business days after dispatch (depending on location and customs clearance).
✈️ Delays
While we strive to meet delivery timelines, there may be delays due to factors beyond our control (customs, natural events, courier delays). We appreciate your patience.
3. Shipping Charges
💲 Shipping Fees
- Shipping charges are calculated at checkout, based on the delivery location and order size.
- Occasionally, we offer free shipping promotions, which will be clearly mentioned on our website.
4. Order Tracking
📦 Order Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking details (where applicable).
- You can track the status of your shipment through our courier partner’s website.
5. Cash on Delivery (COD) Orders
💰 Payment on Delivery
- We only offer Cash on Delivery (COD).
- Please ensure someone is available to receive and pay for the order at the delivery address.
- Exact cash is preferred as delivery personnel may have limited change.
6. Undeliverable Packages
🚫 Failed Deliveries
If a package is returned to us due to:
- Incorrect address
- Inability to contact the recipient
- Refusal to accept delivery
The order will be canceled and the customer may be blacklisted from future purchases. Reshipping is possible at the customer’s expense.
7. Customs, Duties & Taxes (For International Orders)
🌐 Customs & Import Fees
- Orders shipped internationally may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
- We have no control over these charges and cannot predict their cost. Please check your local customs regulations before placing an order.
8. Damaged or Lost Packages
📸 What to Do
- If your package arrives damaged, take clear photos of the packaging and item, and contact us immediately at [email protected].
- If your package is lost in transit, we will work with the courier to resolve the issue.
9. Contact Us
For any shipping-related questions or concerns, feel free to contact us at:
📧 [email protected]