Thank you for shopping with Ursula Travel Hub! We value your trust and aim to ensure a smooth and reliable experience when shopping for Camping Gear, Fishing Gear, and Hiking Gear. Please read our Return and Refund Policy carefully before making a purchase.
1. Overview
At Ursula Travel Hub, customer satisfaction is our top priority. We offer returns and refunds only under specific conditions outlined below. By placing an order, you agree to our Return and Refund Policy.
2. Eligibility for Returns
We only accept returns if:
✅ The product you received is damaged, defective, or incorrect.
✅ You notify us within 7 days of receiving the product.
✅ The product is unused, in its original packaging, and includes all tags, labels, and accessories (if applicable).
3. Items Not Eligible for Return
Products that show signs of use, wear, or damage caused by the customer.
Products without original packaging, tags, or accessories.
Items requested for return after 7 days of delivery.
Change of mind or wrong size/model ordered by the customer, unless it’s our error.
4. How to Request a Return
To initiate a return:
- Email us at [email protected] with the subject line “Return Request – [Your Order Number]”.
- Provide the following details in your email:
- Your full name
- Your order number
- Reason for return
- Clear photos or videos showing the defect/damage/incorrect item
- Wait for our Return Authorization and further instructions.
5. Return Process
Once your return request is approved:
- We will arrange for pick-up or provide instructions on where to ship the item (depending on your location).
- Returned items must be securely packaged to avoid damage during transit.
- Returns must be shipped or picked up within 5 days of approval.
6. Refund Process
After we receive and inspect the returned item:
- If your return is approved, we will initiate a refund.
- Refunds are made via cash at the time of pickup or as mutually agreed.
- In some cases, we may offer a replacement product instead of a refund, depending on availability.
- Refund processing time may vary depending on your location and agreement.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
7. Order Cancellations
- You may cancel your order within 24 hours of placing it by emailing us at [email protected].
- Cancellations after dispatch are not allowed.
- Refusing delivery without valid reason may result in being blacklisted from future purchases.
8. Damaged or Lost Items in Transit
- If you receive a damaged item, contact us immediately at [email protected] with photos of the packaging and product.
- We are not responsible for items lost or damaged due to incorrect delivery addresses provided by the customer.
9. Exchange Policy
We currently do not offer direct exchanges. If you need a different product or variation, please follow the return process for your current item and place a new order.
10. Contact Us
For questions about this Return and Refund Policy, reach out to us at:
📧 [email protected]